Free up agent time with automated summarization
Reduce wrap time dramatically. Sedric’s AI Summarizer automatically summarizes 100% of interactions on any channel, so your agents can focus on delivering outstanding customer experiences and generate revenue - not taking notes.
80%
reduction of after-call work
100%
accurate notes
100%
agent attention on call
Compliance and Ops leaders love
Sedric’s Automated Summarization.
AI Summarizer automatically generates standardized and accurate interaction summaries in seconds - all seamlessly integrated into the Sedric platform and your system of records. Free agents from administrative tasks so they can focus on what they know best: generating revenue.
Improve agent
productivity
Automate time-consuming after-call work so agents can quickly wrap up and move to the next call, faster, without forgetting to note a thing.
Streamline compliance reviews
Spot high-risk (and exemplary) interactions quickly and easily based on standardized compliance tags and seamlessly update your system of records.
Refocus agents on optimizing calls
Help agents fully focus on building customer rapport and generating revenue, instead of typing out tedious notes.
See our “AI Summarizer” in action
Request demo
How it works
Standardized
automatic notes
AI Summarizer analyzes and summarizes interactions across all channels in real-time, and produces accurate notes, ready for immediate review.
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Sedric’s AI-based risk analysis guarantees that we focus our attention on interactions with the highest risk factor, not just random ones.
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Streamline
compliance QA
With AI Summarizer, you can automatically categorize call notes into compliance categories to speed up compliance reviews. Easily spot and address issues, using customizable compliance categories to reflect your own CMS and review process.
Manual editing
AI Summarizer makes it easy for agents to add manual notes and edits immediately after an interaction and while their memory is still fresh. No more sitting around waiting for a machine to create a summary.
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Seamlessly update your system of records
With AI Summarizer, agents and QA managers can update call notes in their system of records at the push of a button. No more manual processes, lost data and missing notes.
Sedric’s AI-based risk analysis guarantees that we focus our attention on interactions with the highest risk factor, not just random ones.
Ronald A. Morano
VP Operations Strategy & Development, Mercantile Adjustment Bureau
