Our Technology
Sedric's proprietary conversation intelligence technology enables contact centers sales teams to grow into the best yet compliant version of themselves.
Sedric helps contact centers to securely store all interactions considering all the frequently changing compliance and regulations requirements (e.g GDPR,PCI etc.)
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The Data is securely cleaned ,encrypted and stored to keep you and your customer data protected .
Our AI technology is constantly monitoring the interactions detecting mandatory statements and misconducts according your personal company standard.
The powerful learning AI algorithms extract the intentions rather than searching for an exact match what brings the monitoring accuracy to perfection.
Sedric transitions teams to be proactive and prevent customerscases rather than responding to them.
Features
Live alerts
Powerful search
Score card automation
Compliant recording storage
Audit ready BI
Custom trackers
Regulations supported

GDPR
Privacy protection and permission control

PCI | DSS
Lable and erase CC details

HIPAA
Lable and encrypt sensitive data

CCPA
Privacy protection and permission control
Integrations



