Recent openings

Customer Success Manager

Customer Success Managers at Sedric are viewed as trusted partners by our partners. Energetic, Focused and well-organized individuals, the Enterprise Accounts CSM will become a key member of our Tel Aviv founding team.

The Core Responsibilities of this role involved managing relationships with users and decision-makers in the account, managing revenue and growth objectives, being accountable for customer and partner partner satisfaction. Responsible for planning and execution of complex projects, coordinating communications, schedules, and scoping to ensure successful and on-time implementation. The superior candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customer’s business needs, strong technical orientation, and ability to custom-tailor solutions for a variety of scenarios.satisfaction. Responsible for planning and execution of complex projects, coordinating communications, schedules, and scoping to ensure successful and on-time implementation. The superior candidate will demonstrate core traits of ambition, resilience in the face of adversity, genuine curiosity about customer’s business needs, strong technical orientation, and ability to custom-tailor solutions for a variety of scenarios.



Qualifications

  • 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes

  • Superb written and verbal communication skills

  • Positive attitude, empathy, and high energy

  • Ability to take initiative and adapt

  • Strong customer-facing and presentation skills with the ability to establish credibility with executives

  • Effective organization and time management skills, with ability to multi-task

  • Strong analytical skills 

  • Fast learner with strong technical understanding

  • BA / BS degree

Senior Full Stack Developer

Sedric.me is an AI conversation compliance and the chargeback shield SaaS platform for contact centers.

Using cutting edge ASR and NLP algorithms the platform monitors calls and interactions in real time, automating quality control processes, and surfacing chargeback risk indicators as they occur.

Sedric's platform is SOC 2 and GDPR compliant and its unique technology is built with service quality and brand reputation in mind, to reduce risk, optimize retention, and increase revenue.



We work with the most advanced technologies and tools like: Kubernetes, GCP Pub/sub, Cloud functions, Terraform, Datatdog and many more. Our working methods are industry leaders and include continuous deployment, Agile Scrum and Kanban, BDD and other modern deployment and containers method.


We expect our developers to be involved in the algorithm development stages, constantly learn new technologies and work closely with the product and data scientists to create high value and scalable solutions that are a competitive advantage for Sedric.


If technology is your passion, if you’re a learning machine and machine learning intrigues you, if you want to work with awesome people, just like you, to create great products – we have an amazing job to offer you!


Qualifications

  • 4+years of experience

  • B.Sc. or M.Sc. in Computer Science/Software Engineering/ Computer Engineering or equivalent.

  • Excellent analytical and learning skills

  • Curiosity and endless desire to learn new technologies

  • Proven experience with Javascript/ Python

  • Excellent communication skills

  • Experience with backend systems – advantage

  • Experience in testing methodologies: unit testing, integration and system tests – advantage

Junior Web Developer

Sedric.me is an AI conversation compliance and the chargeback shield SaaS platform for contact centers.

Using cutting edge ASR and NLP algorithms the platform monitors calls and interactions in real time, automating quality control processes, and surfacing chargeback risk indicators as they occur.

Sedric's platform is SOC 2 and GDPR compliant and its unique technology is built with service quality and brand reputation in mind, to reduce risk, optimize retention, and increase revenue.



Sedric uses machine-learning techniques to solve complex data-driven challenges in various NLP domains. 


If software development is your passion.

If you are a constant learner and love to share your knowledge with others.

If AI and machine learning domain intrigues you.


We can promise you complex and unique challenges, to solve together with a team of talents just like you.


Job Qualifications


Must


•            BSc Computer Science, Software Engineering

•            2+ year of experience in developing in Javascript/Python

•            Experience in software design

•            Practicing Clean Code methodologies and principles


Advantage


•            Experience in Cloud environments development

•            Experience in CI development

•            Experience in Software product deployment

•            Experience in Machine Learning development domain

Shoot us an email to Careers@sedric.me to apply