Personalize your agent training
Sedric’s AI Coach automatically assigns, tracks, and documents individualized video-based training for your agents - so you can address compliance and performance issues and improve performance, as soon as they arise.
40%
decrease in non-compliant conduct
50%
faster onboarding
100%
documented, effortlessly
Compliance and Ops leaders love
Sedric’s Coaching App
Goodbye blanket agent training.
Automatically build personalized coaching paths for each agent to help them overcome individual compliance and performance challenges.
Just-in-time, personalized, training
No more blanket training. Instantly assign bite-sized video training to address individual agent issues within 24 hours. Choose from our existing video library, or create your own in minutes.
Automated assigning
and tracking
Automatically track agent training completion in one place and ensure nothing falls through the cracks - no more back and forth emails between agents and managers.
Audit-ready at any time
All training and mitigation efforts are now automatically documented. Easily pull reports detailing training units assigned and completed, at the push of a button.
Real-time monitoring allowed us to coach collectors within 24 hours of when defects occurred, preventing underperforming behaviors from becoming habits.
How it works
Personalized and just-in-time
Sedric’s AI Coach makes it easy to assign personalized, bite-sized coaching videos to address individual agent issues. Videos cover regulatory and soft skills training, and are designed to be engaging and easy to absorb. You can choose from our existing video library or use our AI avatar tool to quickly transform your own textual lessons into engaging videos in minutes.
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Sedric’s AI-based risk analysis guarantees that we focus our attention on interactions with the highest risk factor, not just random ones.
Automated assignment and tracking
With AI Coach, you can instantly assign new coaching videos, view and manage ongoing training sessions, and track and document training completion, all in one single place.
Audit-ready, at any time
Forget about “if it’s not documented, it hasn’t happened.” With Sedric, all mitigation efforts are trackable. Pull reports documenting the training units your employees received and completed, at the click of a button. Be ready for internal and external audits at any moment, and save valuable time.
Sedric’s AI-based risk analysis guarantees that we focus our attention on interactions with the highest risk factor, not just random ones.
Ronald A. Morano
VP Operations Strategy & Development, Mercantile Adjustment Bureau
